It was interesting to hear Guidara's take on hospitality and courtesy. I've had to cobble together this whole service industry stuff on my own with the bookstore, as I'd never worked in retail before. And I'll acknowledge I have it way better than a server in a restaurant, for a variety of reasons, not least of which is that I only report to me.
Nonetheless, I think I ended up being closer than I would have guessed to Guidara's point of view. However, my respect for the importance of education means that I'll still sometimes try and explain to a customer why they were wrong - but I only try and do so if I think it will save them or me some amount of pain in the future.
But more often than not it was me who screwed things up at the bookstore, and yeah, I've found those interactions go much more smoothly if I just give an unqualified apology :D
Cute! With short term memory problems @76 yrs old , I forgot is my Montra, not a lie my usual response is to shake my head slowly saying "short term memory problem". My posture says "I forgot, I am sorry". I don't need to say 'I forgot.
As far as apologizing. when I'm wrong, I simply say, "my bad" and start searching for the truth. If I find out that I was right, I approach the person with a logical explanation.
My spouse, on the other hand never backs down. She's my little Amazon
It was interesting to hear Guidara's take on hospitality and courtesy. I've had to cobble together this whole service industry stuff on my own with the bookstore, as I'd never worked in retail before. And I'll acknowledge I have it way better than a server in a restaurant, for a variety of reasons, not least of which is that I only report to me.
Nonetheless, I think I ended up being closer than I would have guessed to Guidara's point of view. However, my respect for the importance of education means that I'll still sometimes try and explain to a customer why they were wrong - but I only try and do so if I think it will save them or me some amount of pain in the future.
But more often than not it was me who screwed things up at the bookstore, and yeah, I've found those interactions go much more smoothly if I just give an unqualified apology :D
Cute! With short term memory problems @76 yrs old , I forgot is my Montra, not a lie my usual response is to shake my head slowly saying "short term memory problem". My posture says "I forgot, I am sorry". I don't need to say 'I forgot.
As far as apologizing. when I'm wrong, I simply say, "my bad" and start searching for the truth. If I find out that I was right, I approach the person with a logical explanation.
My spouse, on the other hand never backs down. She's my little Amazon
Really enjoyed, interesting perspective, I needed to read this. Thanks